Buying from out of town

Are you an out-of-town buyer?

 

Awesome, we are happy to help make your ebike dreams come true, but there are a few things you need to know before buying a bike from out of your local area.

 

Freight:

We will need to send your bike to wherever you are. This will come at a cost, usually around $100, but we can quote this before you commit.

 

Building:

Depending on the bike you’re buying, it may be required to be built by a reputable dealer that is able to service the motor system of the bike you're purchasing. They will charge to build your bike for you, usually $75-100, but this depends on the shop and the bike. 

 

Return Policy:

Due to the cost and process involved in shipping a bike, we do not accept any returns on bikes purchased from outside of Christchurch. Purchases are final, so please be sure about any bike you wish to purchase online or over the phone. If you have any doubts, please make a trip to see us in store prior to purchase. 

 

 

Service and Care:

We have quite an in-depth handover process in regards to maintaining the bike, so if you're somewhat near-ish to Christchurch, we recommend making a trip of it to collect the bike and hear our spiel.

If this is impossible, please make sure to read up on the manuals and best care practices online for use, maintenance, and storage. When in doubt, do flick us a message if you have questions in regards to care. For questions regarding specific technical issues, the best thing you can do for your bike is to take it to a local mechanic that can get eyes on the issue.

Please reach out if you need help finding a workshop that can meet the needs of your new bike. 

We do not cover any costs for general services or other labour done in other workshops. 

 

Warranty:

If you have a warranty issue and can’t get the bike back in to us, parts will be covered by the supplier but you will be charged for labour from the shop that is looking after you. Charges will vary depending on the issue. If you bring the bike back in to us with a warranty issue, we will order and fit the parts free of charge for you.

It’s very difficult to diagnose a bike that we can’t see. If you call us with an issue, we will recommend taking it into your local store and if necessary, we can work with them on a solution. When we can’t see the bike, we can only trust the mechanic who is working on your bike so will not usually be able to provide a second opinion.

For some bikes, you won’t have a warranty if the bike isn’t built by a reputable store, so please consider this before opting to build the bike yourself if this is offered as an option.

 

If you have any further questions regarding purchasing a bike from outside Christchurch, get in touch with us here.