Buying Bikes From Out of Town

Are you an out-of-town bike buyer?

 

Great! We are happy to help make your ebike dreams come true, but there are a few things you need to know before buying a bike from out of your local area.

Freight:

Collection from our Christchurch store is best but we can send bikes to urban addresses within New Zealand fully assembled and ready to ride. Freight charges are calculated automatically by region, if you don't see your address listed or need more information please contact us. Freight charges start from $200 depending on location, larger bikes and cargo bikes are additional. 

 

Assembly and Set up:

Your bike will come fully assembled. Let us know your weight and your saddle height and we can set that before we send the bike. If you need further assistance with your setup, we will do our best remotely or alternatively you could get some assistance from a local bike shop. 

 

Return Policy:

Due to the cost and process involved in shipping a bike, we do not accept any returns on bikes purchased from outside of Christchurch. Purchases are final, so please be sure about any bike you wish to purchase online or over the phone. If you have any doubts, please make a trip to see us in store prior to purchase. 

 

Service and Care:

We have quite an in-depth handover process in regards to maintaining the bike, so if you're somewhat near-ish to Christchurch, we recommend making a trip of it to collect the bike and let us talk you through everything.

If this is impossible, please make sure to read up on the manuals and best care practices online for use, maintenance, and storage. When in doubt, do flick us a message if you have questions in regards to care. 

For questions regarding specific technical issues, the best thing you can do for your bike is to take it to a local mechanic that can get eyes on the issue. It’s very difficult to diagnose a bike that we can’t see. If you call us with an issue, we will recommend taking it into your local store and if necessary, we can work with them on a solution. When we can’t see the bike, we can only trust the mechanic who is working on your bike so will not usually be able to provide a second opinion.

Please reach out if you need help finding a workshop that can meet the needs of your new bike. 

We do not cover any costs for general services or other labour done in other workshops. 

 

Warranty:

For most bikes, you won’t have a warranty if the bike isn’t built by a reputable store. This is why we insist on having them built for you.

If you have a warranty issue and can’t get the bike back in to us, parts will be covered by the supplier but you may be charged for labour from the shop that is looking after you. Charges will vary depending on the issue and is determined by the shop undertaking your repair.

If you want bring the bike back in to us with a warranty issue, we can book you into our workshop. We will diagnose, submit the claim, and repair/fit the parts free of charge for you. If the manufacturer determines the fault is not a warranty issue, our standard workshop rate of $85/hr to fix the issue will apply, as will the cost of any replacement parts. 

Please note that workshop bookings for warranty concerns or general services with us must be arranged ahead of time. The lead times for securing an appointment can vary based on the time of year, and day of the week you're keen on. Don't hesitate to reach out in advance to see what the calendar is looking like for a particular day you may be passing through. 

 

 

If you have any further questions regarding purchasing a bike from outside Christchurch, get in touch with us here.