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Buying from out of town

Are you an out-of-town buyer?

 

Awesome, we are happy to help make your ebike dreams come true, but there are a few things you need to know before buying a bike from out of your local area.

Freight:

We will need to send your bike to wherever you are. This will come at a cost, usually around $100, but we can quote this before you commit.

 

Building:

Your bike is required to be built by a reputable dealer that is able to service the motor system of the bike you're purchasing. We will organize this for you.. 

 

Return Policy:

Due to the cost and process involved in shipping a bike, we do not accept any returns on bikes purchased from outside of Christchurch. Purchases are final, so please be sure about any bike you wish to purchase online or over the phone. If you have any doubts, please make a trip to see us in store prior to purchase. 

 

Service and Care:

We have quite an in-depth handover process in regards to maintaining the bike, so if you're somewhat near-ish to Christchurch, we recommend making a trip of it to collect the bike and hear our spiel.

If this is impossible, please make sure to read up on the manuals and best care practices online for use, maintenance, and storage. When in doubt, do flick us a message if you have questions in regards to care. For questions regarding specific technical issues, the best thing you can do for your bike is to take it to a local mechanic that can get eyes on the issue.

Please reach out if you need help finding a workshop that can meet the needs of your new bike. 

Your complimentary first checkup at 6 weeks/300km will be covered by us and is to be performed at the store that built the bike for you. You will need to arrange this ahead of time and let us know prior to dropping your bike off. This is only offered 6 weeks from collecting the bike or 300km, whichever comes first, and only if you notify us before the service. 

We do not cover any costs for general services or other labour done in other workshops. 

 

Warranty:

If you have a warranty issue and can’t get the bike back in to us, parts will be covered by the supplier but you may be charged for labour from the shop that is looking after you. Charges will vary depending on the issue. If you bring the bike back in to us with a warranty issue, we will order and fit the parts free of charge for you.

It’s very difficult to diagnose a bike that we can’t see. If you call us with an issue, we will recommend taking it into your local store and if necessary, we can work with them on a solution. When we can’t see the bike, we can only trust the mechanic who is working on your bike so will not usually be able to provide a second opinion.

For most bikes, you won’t have a warranty if the bike isn’t built by a reputable store, this is why we insist on having them built for you.

 

If you have any further questions regarding purchasing a bike from outside Christchurch, get in touch with us here.